At Shop Cheap LLC, we value your satisfaction and strive to make your shopping experience hassle-free. If you’re not completely happy with your purchase, we’re here to help with easy returns and exchanges.
1. Return Eligibility
We accept returns for most items within 30 days of delivery, provided they meet the following conditions:
- Items must be unused, unworn, and in original condition.
- Products must have all original tags, packaging, and accessories intact.
- A valid proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Final sale or clearance items
- Personalized or custom-made products
- Opened or used beauty, hygiene, or perishable items
- Digital products or gift cards
2. How to Initiate a Return
To start a return, follow these simple steps:
- Contact Us – Email our returns department at Shafiqulrehman2@gmail.com with your order details.
- Package Your Item – Securely pack your item in its original packaging.
- Ship the Return – Send your package to the return address provided by our team. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Refund Process
Once we receive your returned item, our team will inspect it. If approved:
- Refunds will be issued to the original payment method within 5-7 business days.
- If eligible, you may choose a store credit instead of a refund.
Note: Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
Need a different size or color? Simply return the original item and place a new order for the replacement.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please notify us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost.
6. Contact Us
For any return-related inquiries, feel free to reach out:
- Returns: Shafiqulrehman2@gmail.com
- Sales & Complaints: +1 (516) 348-3329
We appreciate your business and look forward to serving you again!